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<div class="wrapper d-flex align-items-stretch">
<?php include('_parts/admin_sidebar.php') ?>
<div id="content">
<?php include('_parts/admin_internal_header.php') ?>
<div class="main-body">
<div class="headings">
<h4>Incident Details </h4>
<button name="Submit2" type="button" class="button3" value="Back" onClick="javascript:history.go(-1)"><i class="fa fa-angle-left" aria-hidden="true"></i> Back</button>
</div>
<div class="white-box">
<?php if($this->session->flashdata('success')): ?>
<p><?php echo $this->session->flashdata('success'); ?></p>
<?php endif; ?>
<div class="action-gra action-gra3 whitehradings">
<?php
$getStatusArray = array();
foreach($complaintremark as $crow){
$getStatusArray[$crow['status']] = $crow['status'];
}
if($complaintDetails['status']!='closed' && $take_action==true && $_SESSION['ADMIN_DETAILS']['role']!='10') { ?>
<?php if($_SESSION['ADMIN_DETAILS']['role']=='4' && $complaintremark[0]['department_status']=='0' && $complaintDetails['status']!='push back' && $complaintremark[0]['assigned_department_id']==$_SESSION['ADMIN_DETAILS']['department_id']) { ?>
<a href="<?=base_url('complaints/takeaction?cid='.$_GET['cid'])?>" class="btn button5 right">Take Action</a>
<button type="button" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#pushbackaction">Push Back</button>
<?php } else if($_SESSION['ADMIN_DETAILS']['role']=='5' && $complaintremark[0]['levelone_status']=='0' && $complaintDetails['status']!='push back' && $complaintremark[0]['assigned_department_id']==$_SESSION['ADMIN_DETAILS']['department_id']) { ?>
<button type="button" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#takecooaction">Take Action</button>
<?php } else if($_SESSION['ADMIN_DETAILS']['role']=='6' && $complaintremark[0]['leveltwo_status']=='0' && $_SESSION['ADMIN_DETAILS']['department_id']== $complaintremark[0]['assigned_department_id'] && $complaintDetails['status']!='push back') { ?>
<button type="button" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#takemsaction">Take Action</button>
<?php } else if($_SESSION['ADMIN_DETAILS']['role']=='3' && !in_array($complaintremark[0]['assigned_department_id'],array('4','5'))){?>
<button type="button" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#takeaction">Take Action</button>
<?php if(!empty($complaintremark) && in_array('closed',$getStatusArray)) { ?>
<button type="button" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#sendtakeaction">Send Approval</button>
<?php } ?>
<?php } } else if($complaintDetails['status']!='closed' && $complaintremark[0]['department_status']=='1' && !in_array($_SESSION['ADMIN_DETAILS']['role'],array('4','5','6'))) { ?>
<button type="button" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#takeactionwithremarks">Take Action</button>
<?php } ?>
<?php if($complaintDetails['status']!='closed' && ($_SESSION['ADMIN_DETAILS']['role']=='1' || $_SESSION['ADMIN_DETAILS']['role']=='10')) { ?>
<button type="button" style="margin-right:20px;" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#send-reminder">Send Reminder</button>
<p class="right" style="margin-right:20px;">Reminder Emails Sent - <?=count($reminderCount)?></p>
<?php } ?>
</div>
<?php if($this->session->flashdata('remindersuccess')){?>
<div class="alert alert-success"><p style="color:green"><?=$this->session->flashdata('remindersuccess')?></p></div>
<?php }?>
<?php if($_SESSION['ADMIN_DETAILS']['role'] == '1' || $_SESSION['ADMIN_DETAILS']['role'] == '10' ){?>
<section id="unseen">
<div class="">
<table class="table3">
<thead>
<tr class="table-head">
<th>ID</th>
<th>Incident Number</th>
<th>School</th>
<th>Department</th>
<th>Nature of Incident</th>
</tr>
</thead>
</table>
<table class="table3">
<tr>
<td><?php echo $k=1;?></td>
<td><?php echo htmlentities($complaintDetails['compNumber']);?></td>
<?php if($complaintDetails['category'] == 'Non-Academic' || $complaintDetails['category'] == 'non-Academic'){
$schoolArray[$complaintDetails['school_id']] = 'Others';
} ?>
<td><?php echo $schoolArray[$complaintDetails['school_id']]!='' ? htmlentities($schoolArray[$complaintDetails['school_id']]) :'NA';?></td>
<td><?php echo $departmentArray[$complaintDetails['department_id']]!='' ? htmlentities($departmentArray[$complaintDetails['department_id']]) : 'NA';?></td>
<td><?php echo $grievanceArray[$complaintDetails['grievance_type']]['grievance_name']!='' ? htmlentities($grievanceArray[$complaintDetails['grievance_type']]['grievance_name']) : 'NA';?></td>
</tr>
<tr>
<td colspan="5" class="table-collapse" id="collapse<?=$complaintDetails['complaintNumber']?>">
<ul class="list">
<li style="list-style:none;">
<strong>Category</strong> : <?php echo htmlentities(ucwords($complaintDetails['category']));?>
</li>
<!-- <li style="list-style:none;">
<strong>Date</strong> : <?php echo date('d M Y H:i:s',strtotime($complaintDetails['regDate']));?>
</li> -->
<?php if($complaintDetails['complaint_level']<=3){$level = '1';}else if($complaintDetails['complaint_level']<=6){$level = '2';}else{$level = '3';}
//$complaintlevelemail = getcomplaintlevelemail($complaintDetails['category'],$complaintDetails['school_id'],$complaintDetails['department_id'],$complaintDetails['grievance_type'])?>
<li style="list-style:none;">
<strong>Level</strong> : <?php echo $level, $complaintlevelemail!= '' ? ' , ' .$complaintlevelemail : '';?>
</li>
<li style="list-style:none;">
<strong>Status</strong> : <?php
$statusArray = unserialize(GRIEVANCE_STATUS);
$numDays = 15; if($complaintDetails['complaint_level']<=3){ $numDays = 5; }
$status=$complaintDetails['status'];
if($complaintDetails['complaint_level']==1 || $complaintDetails['complaint_level']==4 || $complaintDetails['complaint_level']==7 || $complaintDetails['complaint_level']==10) {
echo '<span style="color:#fc654c;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
} else if($complaintDetails['complaint_level']==2 || $complaintDetails['complaint_level']==5 || $complaintDetails['complaint_level']==8 || $complaintDetails['complaint_level']==11) {
echo '<span style="color:#f0ad4e;;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
} else {
echo '<span style="color:#00c1a1;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
}
?>
</li>
<li style="list-style:none;">
<a class="view-details" href="javascript:void(0);" onclick="viewdetails(<?=$complaintDetails['complaintNumber']?>);">View Details <i class="fa fa-chevron-down" aria-hidden="true"></i> <i class="fa fa-chevron-up" aria-hidden="true"></i></a>
</li>
</ul>
<?php ?>
<div class="box-default" id="div<?=$complaintDetails['complaintNumber']?>">
<ul class="process-list nav nav-tabs" role="tablist">
<li <?php if($complaintDetails['complaint_level']>='1' OR $row['complaint_level']=='0'){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Incident Submitted</a></li>
<li <?php if($complaintDetails['complaint_level']>='2'){ ?>class="active" <?php } ?>><a href="javascript:void(0)">In Progress</a></li>
<li <?php if($complaintDetails['complaint_level']>=3 || $complaintDetails['complaint_level']==6 || $complaintDetails['complaint_level']==9 || $complaintDetails['complaint_level']==12){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Closed</a></li>
<!-- <li <?php if($complaintDetails['complaint_level']==4 || $complaintDetails['complaint_level']==5 ||$complaintDetails['complaint_level']==7 ||$complaintDetails['complaint_level']==8 || $complaintDetails['complaint_level']==10 || $complaintDetails['complaint_level']==11){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Reopened</a></li>-->
<li <?php if($complaintDetails['complaint_level']==3 || $complaintDetails['complaint_level']==6 || $complaintDetails['complaint_level']==9 || $complaintDetails['complaint_level']==12){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Incident Resolved</a></li>
</ul>
<div class="tab-content">
<div role="tabpane<?=$complaintDetails['complaintNumber']?>l" class="tab-pane active" >
<ul class="section-container">
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($complaintDetails['regDate']));?></span>
<p>Incident <?php echo htmlentities($complaintDetails['compNumber']);?> has been submitted successfully</p>
<p><strong style="color:#00bfe7;"> Details of where incident occurred: </strong></p>
<table class="table table-bordered">
<thead>
<tr>
<?php if($complaintDetails['affected_person_name']!='') {?><th width="30px;">Full Name</th> <?php } ?>
<?php if($complaintDetails['affected_person_name']!='') {?> <th width="10px;">Age</th><?php } ?>
<?php if($complaintDetails['affected_person_name']!='') {?><th width="10px;">Gender</th><?php } ?>
<?php if($complaintDetails['affected_person_name']!='') {?><th width="10px;">IP. NO. </th><?php } ?>
<th scope="col" width="20px;">Location</th>
<th scope="col" width="20px;">Unit/Dept/Head:</th>
<th scope="col" width="15px;">Date</th>
</tr>
</thead>
<tbody>
<tr>
<?php if($complaintDetails['affected_person_name']!='') {?><td><?=$complaintDetails['affected_person_name']?></td><?php } ?>
<?php if($complaintDetails['affected_person_age']!='') {?> <td><?=$complaintDetails['affected_person_age']?></td><?php } ?>
<?php if($complaintDetails['affected_person_sex']!='') {?><td><?=$complaintDetails['affected_person_sex']?></td><?php } ?>
<?php if($complaintDetails['affected_person_ipno']!='') {?> <td><?=$complaintDetails['affected_person_ipno']?></td><?php } ?>
<td><?=$complaintDetails['affected_person_location']?></td>
<td><?=$complaintDetails['affected_person_udhead']?></td>
<td><?=$complaintDetails['affected_person_date']?></td>
</tr>
</tbody>
</table>
<p><strong style="color:#00bfe7;"> Remarks: </strong><?php echo html_entity_decode($complaintDetails['complaindetails']); ?> </p>
</li>
<?php if(count($complaintAllremark)>0) { ?>
<?php
foreach($complaintAllremark as $rrows) {
$rstatus = $rrows['status'];
$remakrs = "Quality Team Remarks:";
?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($rrows['remarkDate'])); ?></span>
<p>
<?php if($rrows['department_status']=='1' && $rrows['levelone_status']=='0') { $remakrs = "Department Remarks:";?>
<span class="<?php if($rstatus=='closed') { ?> grievance-status closed <?php } ?>"> Your Incident <?php echo htmlentities($row['compNumber']);?> is <?=$rstatus?> & it has been escalated to the next level.</span>
<?php } else if($rrows['department_status']=='1' && $rrows['levelone_status']=='1' && $rrows['leveltwo_status']=='0') { $remakrs = "COO Remarks:"; ?>
<span class="<?php if($rstatus=='closed') { ?> grievance-status closed <?php } ?>">Your Incident <?php echo htmlentities($row['compNumber']);?> is <?=$rstatus?> at COO level & it has been escalated to the next level.</span>
<?php } else if($rrows['leveltwo_status']=='1') {
$remakrs = "MS Remarks:"; ?>
<span class="<?php if($rstatus=='closed') { ?> grievance-status closed <?php } ?>">Your Incident <?php echo htmlentities($row['compNumber']);?> is <?=$rstatus?> at MS level & it has been resolved.</span>
<?php } if(strtotime($row['lastUpdationDate']) + $numDays * 24 * 60 * 60 > time() && $row['complaint_level']==3 && $rstatus=='closed' && $rrows['leveltwo_status']=='1') { ?> If you are <strong>not satisfied</strong> with the resolution <a data-toggle="modal" href="<?=base_url('grievancehistory')?>?key=<?=base64_encode($row['compNumber'])?>" class="reopen-lnk" id="">Click Here to Reopen</a><?php } ?></p>
<p><strong style="color:#00bfe7;"><?=$remakrs?> </strong><?php echo htmlentities($rrows['remark']); ?></p>
</li>
<?php } } ?>
<!--- L2 Start Here -->
<?php
$category = '';
if(count($historyLevelTwoArray)>0) {
$category = $historyLevelTwoArray['category']; ?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($historyLevelTwoArray['regDate'])); ?></span>
<p><span class="grievance-status not-satisfied"> Incident <?php echo htmlentities($complaintDetails['compNumber']);?> is reopened as the user is not satisfied with the resolution</span> </p>
<p><strong> Remarks : </strong><?php echo html_entity_decode($historyLevelTwoArray['complaindetails']); ?> </p>
</li>
<?php } ?>
<?php
if(count($complaintl2remarks)>0) { foreach($complaintl2remarks as $rows) {
$status = '';
$status = $rows['status'];
$remarksFrom = $category=='academic' ? 'from the Dean' : '';
?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($rows['remarkDate'])); ?></span>
<p><span class="<?php if($status=='closed') { ?>grievance-status closed <?php } ?>"> Incident <?php echo htmlentities($complaintDetails['compNumber']);?> is <?=$status?></span> </p>
<p><strong style="color:#00bfe7;"> Remarks <?=$remarksFrom?>: </strong><?php echo html_entity_decode($rows['remark']); ?> </p>
</li>
<?php } } ?>
<!-- L2 End Here -->
<!--- L3 Start Here -->
<?php if(count($historyLevelThreeArray)>0) { ?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($historyLevelThreeArray['regDate'])); ?></span>
<p><span class="grievance-status not-satisfied"> Grievance <?php echo htmlentities($complaintDetails['compNumber']);?> is reopened as the user is not satisfied with the resolution</span> </p>
<p><strong style="color:#00bfe7;"> Remarks : </strong><?php echo htmlentities($historyLevelThreeArray['complaindetails']); ?> </p>
</li>
<?php } ?>
<?php
if(count($complaintl3remarks)>0) { foreach($complaintl3remarks as $rows) {
$status=$rows['status'];
?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($rows['remarkDate'])); ?></span>
<p><span class="<?php if($status=='closed') { ?>grievance-status closed <?php } ?>"> Incident <?php echo htmlentities($complaintDetails['compNumber']);?> is <?=$status?></span> </p>
<p><strong> Remarks from the University Committee : </strong><?php echo html_entity_decode($rows['remark']); ?> </p>
</li>
<?php } } ?>
</li>
<!-- L3 End Here -->
</div>
</li>
</ul>
</div>
</div>
</td>
</tr>
</table>
</div>
</section>
<?php } else { ?>
<div class="white-box-n">
<table class="table3">
<tr>
<th> Incident No. </th>
<th> Reg. Date </th>
<th> Category </th>
<?php if($complaintDetails['category'] == 'Non-Academic' || $complaintDetails['category'] == 'non-Academic'){
$schoolArray[$complaintDetails['school_id']] = 'Others';
} ?>
<th> Business Unit </td>
<th> Department </td>
<th> Nature of Incident </td>
<?php if($grievanceDetails['complaindetails']) { ?>
<th> Incident Description </th>
<?php } ?>
<th> Recent Remarks </th>
<th> Status </th>
</tr>
<tr>
<td><?php echo htmlentities($complaintDetails['compNumber']);?></td>
<td><?php echo htmlentities(date('d M Y H:i:s',strtotime($complaintDetails['regDate'])));?></td>
<td><?php echo htmlentities($complaintDetails['category'])!='' ? $complaintDetails['category'] : 'NA';?></td>
<?php if($complaintDetails['category'] == 'Non-Academic' || $complaintDetails['category'] == 'non-Academic'){
$schoolArray[$complaintDetails['school_id']] = 'Others';
} ?>
<td><?php echo htmlentities($schoolArray[$complaintDetails['school_id']])!='' ? htmlentities($schoolArray[$complaintDetails['school_id']]) : 'NA';?></td>
<td><?php echo htmlentities($departmentArray[$complaintDetails['department_id']])!='' ? htmlentities($departmentArray[$complaintDetails['department_id']]) : 'NA';?></td>
<td><?php echo htmlentities(ucwords($complaintDetails['employee_acknowledgement']));?></td>
<?php if($grievanceDetails['complaindetails']) { ?>
<td><?php echo htmlentities($grievanceDetails['complaindetails']);?></td>
<?php } ?>
<td><?php echo html_entity_decode($complaintDetails['complaindetails']);?></td>
<td>
<?php
$statusArray = unserialize(GRIEVANCE_STATUS);
$numDays = 15; if($complaintDetails['complaint_level']<=3){ $numDays = 5; }
if($complaintDetails['complaint_level']==1 || $complaintDetails['complaint_level']==4 || $complaintDetails['complaint_level']==7 || $complaintDetails['complaint_level']==10) {
echo '<span style="color:#fc654c;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
} else if($complaintDetails['complaint_level']==2 || $complaintDetails['complaint_level']==5 || $complaintDetails['complaint_level']==8 || $complaintDetails['complaint_level']==11) {
echo '<span style="color:#f0ad4e;;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
} else {
echo '<span style="color:#00c1a1;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
}
?>
</td>
</tr>
</table>
</div>
</div>
<div class="white-box">
<div class="whitehradings">
<h5>Your Remarks</h5>
<div class="action-gra action-gra3">
<button type="button" class="btn button5 right" data-bs-toggle="modal" data-bs-target="#view-user-detail">View User Details</button>
</div>
</div>
<div class="white-box-n">
<table class="table3">
<tr>
<th>Date</th>
<th>Department</th>
<th>Status</th>
<th>Comments</th>
</tr>
<?php
if(count($complaintremark)>0) { $k=1; foreach($complaintremark as $row) { ?>
<tr>
<td><?php echo htmlentities(date('d M Y H:i:s',strtotime($row['remarkDate']))); ?></td>
<td><?php echo $row['incident_department_id']>0 ? htmlentities($departmentArray[$row['incident_department_id']]) : 'Quality'; ?></td>
<td><?php echo htmlentities(ucwords($row['status'])); ?></td>
<td><?php echo htmlentities($row['remark']); ?> <?php if($row['department_status']=='1' && $row['levelone_status']=='0' && $row['status']=='closed') { ?> <a href="<?=base_url('complaints/viewremarks?cid='.$_GET['cid'])?>" style="font-size:20px;" title="View Details"><i class="fa fa-eye" aria-hidden="true"></i></a><?php }?></td>
</tr>
<?php $k++; } } else { ?>
<tr>
<td colspan="4"> No Comments Available.</td>
</tr>
<?php }?>
</table>
</div>
<?php }?>
</br>
</div>
</div>
</div>
</div>
<!-- Modal -->
<div class="modal fade" id="takeactionwithremarks" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Take Action</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status" required="required" onchange="getOtherDetails();">
<option value="">Select Status</option>
<option value="in process">In Process</option>
<!--<option value="closed">Closed</option>-->
</select>
</span>
</li>
<script>
function getOtherDetails(){
let acknowledgement = $("#status").val();
if(acknowledgement=='in process'){
$(".acknowledgement_div").show();
} else {
$(".acknowledgement_div").hide();
}
}
</script>
<li style="display:none;" class="acknowledgement_div">
<label>Department <span style="color:red;">*</span></label>
<span class="select">
<select name="department_id" id="department_id">
<option value="">Select department</option>
<?php foreach($departmentArray as $nkey=>$nrow) { ?>
<option value="<?=$nkey?>"><?=$nrow?></option>
<?php } ?>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="remarks" id="remarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<!-- Modal -->
<div class="modal fade" id="sendtakeaction" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Send For Approval</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<li class="category_div">
<label>Incident Category <span style="color:red;">*</span></label>
<span class="select">
<select name="incident_category_id" id="incident_category_id" required="required">
<option value="">Select Category</option>
<option value="1" <?php if($complaintDetails['incident_category_id']=='in process') { echo 'selected'; }?>>Clinical - MS</option>
<option value="2" <?php if($complaintDetails['incident_category_id']=='closed') { echo 'selected'; }?>>Non Clinical - COO</option>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="approvalremarks" id="approvalremarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<!-- Modal -->
<div class="modal fade" id="takeaction" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Take Action</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<?php if($_SESSION['ADMIN_DETAILS']['role']<=3) { ?>
<li>
<label>Incident Process <span style="color:red;">*</span></label>
<span class="select">
<select name="incident_process" id="incident_process" required="required" onchange="getIncidentTabDetails();">
<option value="">Select Process</option>
<!--<option value="1" <?php if($complaintDetails['incident_process']=='1') { echo 'selected'; }?>>Common Process</option>-->
<option value="2" <?php if($complaintDetails['incident_process']=='2') { echo 'selected'; }?>>Single Step Process</option>
</select>
</span>
</li>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status_action" required="required" onchange="getOtherTabDetails();">
<option value="">Select Status</option>
<option value="in process" <?php if($complaintDetails['status_action']=='in process') { echo 'selected'; }?>>In Process</option>
<option value="closed" <?php if($complaintDetails['status_action']=='closed') { echo 'selected'; }?>>Closed</option>
</select>
</span>
</li>
<script>
function getOtherTabDetails(){
let acknowledgement = $("#status_action").val();
if(acknowledgement=='in process'){
$(".acknowledgement_div").show();
} else {
$(".acknowledgement_div").hide();
}
}
</script>
<script>
function getIncidentTabDetails(){
let acknowledgement = $("#incident_process").val();
if(acknowledgement=='2'){
$(".category_div").show();
} else {
$(".category_div").hide();
}
}
</script>
<?php } else { ?>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status" required="required" >
<option value="">Select Status</option>
<option value="in process">In Process</option>
<option value="push back">Push Back</option>
<!--<option value="closed">Closed</option>-->
</select>
</span>
</li>
<?php } ?>
<li style="display:none;" class="acknowledgement_div">
<label>Department <span style="color:red;">*</span></label>
<span class="select">
<select name="department_id" id="department_id">
<option value="">Select department</option>
<?php foreach($departmentArray as $nkey=>$nrow) { if(!in_array($nkey, array('2','4','5'))) { ?>
<option value="<?=$nkey?>" <?php if($complaintDetails['department_id']==$nkey) { echo 'selected'; }?>><?=$nrow?></option>
<?php } } ?>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="remarks" id="remarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<!-- Modal -->
<div class="modal fade" id="pushbackaction" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Take Action</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status" required="required" >
<option value="">Select Status</option>
<option value="push back">Push Back</option>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="remarks" id="remarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<div class="modal fade" id="takecooaction" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Take Action</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status" required="required" >
<option value="">Select Status</option>
<option value="closed">Closed</option>
<option value="push back">Push Back</option>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="cooremarks" id="cooremarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<div class="modal fade" id="takemsaction" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Take Action</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status" required="required" >
<option value="">Select Status</option>
<option value="closed">Closed</option>
<option value="push back">Push Back</option>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="msremarks" id="msremarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<div class="modal fade" id="takemsaction" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Take Action</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status" required="required" >
<option value="">Select Status</option>
<option value="push back">Push Back</option>
<option value="closed">Closed</option>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="remarks" id="remarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<!-- Modal -->
<div class="modal fade" id="view-user-detail" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel"><?php echo $userDetails['fullName'];?>'s profile</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="updateticket" id="updateticket" method="post">
<table class="table3">
<tr height="50">
<td><b>Reg Date:</b></td>
<td><?php echo htmlentities($userDetails['regDate']); ?></td>
</tr>
<tr height="50">
<td><b>User Email:</b></td>
<td><?php echo htmlentities($userDetails['userEmail']); ?></td>
</tr>
<tr height="50">
<td><b>User Contact no:</b></td>
<td><?php echo htmlentities($userDetails['contactNo']); ?></td>
</tr>
<tr height="50">
<td><b>Programme Name:</b></td>
<td><?php echo htmlentities($userDetails['programme_name']); ?></td>
</tr>
<tr height="50">
<td><b>Academic Year:</b></td>
<td><?php echo htmlentities($userDetails['academic_year']); ?></td>
</tr>
<tr height="50">
<td><b>Registration/Enrollment Number:</b></td>
<td><?php echo htmlentities($userDetails['enrollment_no']); ?></td>
</tr>
<tr height="50">
<td><b>Address:</b></td>
<td><?php echo htmlentities($userDetails['address']); ?></td>
</tr>
<tr height="50">
<td><b>Pincode:</b></td>
<td><?php echo htmlentities($userDetails['pincode']); ?></td>
</tr>
<tr height="50">
<td><b>Last Updation:</b></td>
<td><?php echo htmlentities($userDetails['updationDate']); ?></td>
</tr>
<tr height="50">
<td><b>Status:</b></td>
<td><?php if($userDetails['status']==1) { echo "Active";
} else{
echo "Block";
}
?></td>
</tr>
<!--<tr>
<td colspan="2">
<input name="Submit2" type="submit" class="txtbox4" value="Close this window " onClick="return f2();" style="cursor: pointer;" /></td>
</tr>-->
</table>
</form>
</div>
</div>
</div>
</div>
<!--/Modal-->
<!-- Modal -->
<div class="modal fade" id="send-reminder" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="exampleModalLabel">Send Reminder Mail</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
</div>
<div class="modal-body">
<form name="sendReminderMail" id="sendReminderMail" method="post" class="form1">
<ul>
<li>
<label>Email ID <span style="color:red;">*</span></label>
<input type="text" id="emailId" name="emailId" class="form-control" value="<?php echo htmlentities($complaintlevelemail);?>" readonly />
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="sendReminder" id="sendReminder" value="Send">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<script src="<?= base_url('assets/js/jquery.js') ?>"></script>
<!-- Bootstrap Core JavaScript -->
<script src="<?= base_url('assets/js/bootstrap.min.js') ?>"></script>
<!-- /Modal -->
<script>
var textlimit = 4000;
$('textarea').keyup(function() {
var tlength = $(this).val().length;
$(this).val($(this).val().substring(0, textlimit));
var tlength = $(this).val().length;
remain = textlimit - parseInt(tlength);
$('#remain').text(remain);
});
function viewdetails(k)
{
if(k>0){
$("#collapse"+k).toggleClass("active");
}
}
</script>
<script src="<?=base_url('assets/js/popper.js'); ?>"></script>
<script src="<?=base_url('assets/js/main.js'); ?>"></script>
Kontol Shell Bypass