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<section id="container" >
<?php include('_parts/admin_internal_header.php') ?>
<?php include('_parts/admin_sidebar.php') ?>
<section id="main-content">
<section class="wrapper complaint">
<div class="module-body ">
</br>
<h4>Grievance Details <?php if($complaintDetails['status']!='closed' && $take_action==true && $_SESSION['ADMIN_DETAILS']['role']!='10') { ?><button type="button" class="btn button5 right" data-toggle="modal" data-target="#take-action">Take Action</button> <?php } ?></h4>
<?php if($_SESSION['ADMIN_DETAILS']['role'] == '1' || $_SESSION['ADMIN_DETAILS']['role'] == '10' ){?>
<div class="row mt">
<div class="col-lg-12">
<div class="content-panel">
<section id="unseen">
<div class="scrolling-table grievance-process">
<table class="table3">
<thead>
<tr class="table-head">
<th>ID</th>
<th>Grievance Number</th>
<th>School</th>
<th>Department</th>
<th>Nature of Grievance</th>
</tr>
</thead>
</table>
<table class="table3">
<tr>
<td><?php echo $k=1;?></td>
<td><?php echo htmlentities($complaintDetails['compNumber']);?></td>
<?php if($complaintDetails['category'] == 'Non-Academic' || $complaintDetails['category'] == 'non-Academic'){
$schoolArray[$complaintDetails['school_id']] = 'Others';
} ?>
<td><?php echo $schoolArray[$complaintDetails['school_id']]!='' ? htmlentities($schoolArray[$complaintDetails['school_id']]) :'NA';?></td>
<td><?php echo $departmentArray[$complaintDetails['department_id']]!='' ? htmlentities($departmentArray[$complaintDetails['department_id']]) : 'NA';?></td>
<td><?php echo $grievanceArray[$complaintDetails['grievance_type']]['grievance_name']!='' ? htmlentities($grievanceArray[$complaintDetails['grievance_type']]['grievance_name']) : 'NA';?></td>
</tr>
<tr>
<td colspan="5" class="table-collapse" id="collapse<?=$complaintDetails['complaintNumber']?>">
<ul class="list">
<li style="list-style:none;">
<strong>Category</strong> : <?php echo htmlentities(ucwords($complaintDetails['category']));?>
</li>
<!-- <li style="list-style:none;">
<strong>Date</strong> : <?php echo date('d M Y H:i:s',strtotime($complaintDetails['regDate']));?>
</li> -->
<?php if($complaintDetails['complaint_level']<=3){$level = '1';}else if($complaintDetails['complaint_level']<=6){$level = '2';}else{$level = '3';}
//$complaintlevelemail = getcomplaintlevelemail($complaintDetails['category'],$complaintDetails['school_id'],$complaintDetails['department_id'],$complaintDetails['grievance_type'])?>
<li style="list-style:none;">
<strong>Level</strong> : <?php echo $level, $complaintlevelemail!= '' ? ' , ' .$complaintlevelemail : '';?>
</li>
<li style="list-style:none;">
<strong>Status</strong> : <?php
$statusArray = unserialize(GRIEVANCE_STATUS);
$numDays = 15; if($complaintDetails['complaint_level']<=3){ $numDays = 5; }
$status=$complaintDetails['status'];
if($complaintDetails['complaint_level']==1 || $complaintDetails['complaint_level']==4 || $complaintDetails['complaint_level']==7 || $complaintDetails['complaint_level']==10) {
echo '<span style="color:#fc654c;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
} else if($complaintDetails['complaint_level']==2 || $complaintDetails['complaint_level']==5 || $complaintDetails['complaint_level']==8 || $complaintDetails['complaint_level']==11) {
echo '<span style="color:#f0ad4e;;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
} else {
echo '<span style="color:#00c1a1;font-weight:bold;">'.$statusArray[$complaintDetails['complaint_level']].'</span>';
}
?>
</li>
<li style="list-style:none;">
<a class="view-details" href="javascript:void(0);" onclick="viewdetails(<?=$complaintDetails['complaintNumber']?>);">View Details <i class="fa fa-chevron-down" aria-hidden="true"></i> <i class="fa fa-chevron-up" aria-hidden="true"></i></a>
</li>
</ul>
<?php ?>
<div class="box-default" id="div<?=$complaintDetails['complaintNumber']?>">
<ul class="process-list nav nav-tabs" role="tablist">
<li <?php if($complaintDetails['complaint_level']>='1' OR $row['complaint_level']=='0'){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Grievance Submitted</a></li>
<li <?php if($complaintDetails['complaint_level']>='2'){ ?>class="active" <?php } ?>><a href="javascript:void(0)">In Progress</a></li>
<li <?php if($complaintDetails['complaint_level']>=3 || $complaintDetails['complaint_level']==6 || $complaintDetails['complaint_level']==9 || $complaintDetails['complaint_level']==12){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Closed</a></li>
<li <?php if($complaintDetails['complaint_level']==4 || $complaintDetails['complaint_level']==5 ||$complaintDetails['complaint_level']==7 ||$complaintDetails['complaint_level']==8 || $complaintDetails['complaint_level']==10 || $complaintDetails['complaint_level']==11){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Reopened</a></li>
<li <?php if($complaintDetails['complaint_level']==3 || $complaintDetails['complaint_level']==6 || $complaintDetails['complaint_level']==9 || $complaintDetails['complaint_level']==12){ ?>class="active" <?php } ?>><a href="javascript:void(0)">Grievance Resolved</a></li>
</ul>
<div class="tab-content">
<div role="tabpane<?=$complaintDetails['complaintNumber']?>l" class="tab-pane active" >
<ul class="section-container">
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($complaintDetails['regDate']));?></span>
<p>Grievance <?php echo htmlentities($complaintDetails['compNumber']);?> has been submitted successfully</p>
<p><strong> Remarks: </strong><?php echo htmlentities($complaintDetails['complaindetails']); ?> </p>
</li>
<?php if(count($complaintremark)>0) { ?>
<?php foreach($complaintremark as $rows) {
$status=$rows['status'];
?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($rows['remarkDate'])); ?></span>
<p><span class="<?php if($status=='closed') { ?>grievance-status closed <?php } ?>"> Grievance <?php echo htmlentities($complaintDetails['compNumber']);?> is <?=$status?></span> </p>
<p><strong> Remarks from the department: </strong><?php echo htmlentities($rows['remark']); ?> </p>
<?php } } ?>
</li>
<!--- L2 Start Here -->
<?php
$category = '';
if(count($historyLevelTwoArray)>0) {
$category = $historyLevelTwoArray['category']; ?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($historyLevelTwoArray['regDate'])); ?></span>
<p><span class="grievance-status not-satisfied"> Grievance <?php echo htmlentities($complaintDetails['compNumber']);?> is reopened as the user is not satisfied with the resolution</span> </p>
<p><strong> Remarks : </strong><?php echo htmlentities($historyLevelTwoArray['complaindetails']); ?> </p>
</li>
<?php } ?>
<?php
if(count($complaintl2remarks)>0) { foreach($complaintl2remarks as $rows) {
$status = '';
$status = $rows['status'];
$remarksFrom = $category=='academic' ? 'from the Dean' : '';
?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($rows['remarkDate'])); ?></span>
<p><span class="<?php if($status=='closed') { ?>grievance-status closed <?php } ?>"> Grievance <?php echo htmlentities($complaintDetails['compNumber']);?> is <?=$status?></span> </p>
<p><strong> Remarks <?=$remarksFrom?>: </strong><?php echo htmlentities($rows['remark']); ?> </p>
</li>
<?php } } ?>
<!-- L2 End Here -->
<!--- L3 Start Here -->
<?php if(count($historyLevelThreeArray)>0) { ?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($historyLevelThreeArray['regDate'])); ?></span>
<p><span class="grievance-status not-satisfied"> Grievance <?php echo htmlentities($complaintDetails['compNumber']);?> is reopened as the user is not satisfied with the resolution</span> </p>
<p><strong> Remarks : </strong><?php echo htmlentities($historyLevelThreeArray['complaindetails']); ?> </p>
</li>
<?php } ?>
<?php
if(count($complaintl3remarks)>0) { foreach($complaintl3remarks as $rows) {
$status=$rows['status'];
?>
<li class="section">
<span class="date"><?php echo date('d M Y H:i:s',strtotime($rows['remarkDate'])); ?></span>
<p><span class="<?php if($status=='closed') { ?>grievance-status closed <?php } ?>"> Grievance <?php echo htmlentities($complaintDetails['compNumber']);?> is <?=$status?></span> </p>
<p><strong> Remarks from the University Committee : </strong><?php echo htmlentities($rows['remark']); ?> </p>
</li>
<?php } } ?>
</li>
<!-- L3 End Here -->
</div>
</li>
</ul>
</div>
</div>
</td>
</tr>
</table>
</div>
</section>
</div>
</div>
</div>
<?php } else {?>
<div class="row">
<div class="col-sm-12">
<table class="table3">
<tr>
<td><strong>Grievance No. :</strong> </td>
<td><?php echo htmlentities($complaintDetails['compNumber']);?></td>
</tr>
<tr>
<td><strong>Reg. Date :</strong> </td>
<td><?php echo htmlentities(date('d M Y H:i:s',strtotime($complaintDetails['regDate'])));?></td>
</tr>
<tr>
<td><strong>Category : </strong> </td>
<td><?php echo htmlentities($complaintDetails['category'])!='' ? $complaintDetails['category'] : 'NA';?></td>
</tr>
<?php if($complaintDetails['category'] == 'Non-Academic' || $complaintDetails['category'] == 'non-Academic'){
$schoolArray[$complaintDetails['school_id']] = 'Others';
} ?>
<tr>
<td><strong>School : </strong> </td>
<td><?php echo htmlentities($schoolArray[$complaintDetails['school_id']])!='' ? htmlentities($schoolArray[$complaintDetails['school_id']]) : 'NA';?></td>
</tr>
<tr>
<td><strong>Department :</strong> </td>
<td><?php echo htmlentities($departmentArray[$complaintDetails['department_id']])!='' ? htmlentities($departmentArray[$complaintDetails['department_id']]) : 'NA';?></td>
</tr>
<tr>
<td><strong>Nature of Grievance :</strong> </td>
<td><?php echo htmlentities($grievanceArray[$complaintDetails['grievance_type']]['grievance_name']);?></td>
</tr>
<?php if($grievanceDetails['complaindetails']) { ?>
<tr>
<td><strong>Grievance Description :</strong> </td>
<td><?php echo htmlentities($grievanceDetails['complaindetails']);?></td>
</tr>
<?php } ?>
<tr>
<td><strong>Recent Remarks :</strong> </td>
<td><?php echo htmlentities($complaintDetails['complaindetails']);?></td>
</tr>
<tr>
<td><strong>File :</strong> </td>
<td><?php
$cfile=$complaintDetails['complaintFile'];
if($cfile=="" || $cfile=="NULL")
{
echo htmlentities("File NA");
}
else{ ?>
<a href="complaintdocs/<?php echo htmlentities($complaintDetails['complaintFile']);?>" target='_blank'> View File</a>
<?php } ?></td>
</tr>
<tr>
<td><strong>Status :</strong> </td>
<td><?php
if($complaintDetails['status']=="Not Processed" || $complaintDetails['status']=="" )
{
echo "Not Process yet";
} else{
echo htmlentities($complaintDetails['status']);
}
?></td>
</tr>
</table>
</div></div>
<br/><br/>
<h5>Your Remarks</h5>
<table class="table3">
<tr>
<th>Date</th>
<th>Comments</th>
</tr>
<?php if(count($complaintremark)>0) { foreach($complaintremark as $row) { ?>
<tr>
<td><?php echo htmlentities(date('d M Y H:i:s',strtotime($row['remarkDate']))); ?> (<?php echo htmlentities(ucwords($row['status'])); ?>)</td>
<td><?php echo htmlentities($row['remark']); ?></td>
</tr>
<?php } } else { ?>
<tr>
<td colspan="2"> No Comments Available.</td>
</tr>
<?php }?>
</table>
<?php }?>
</br>
<button type="button" class="btn button5 right" data-toggle="modal" data-target="#view-user-detail">View User Details</button>
<button name="Submit2" type="button" class="btn button6" value="Back" onClick="javascript:history.go(-1)"> Back</button>
</div>
</div>
</div>
</section>
</section><!-- /MAIN CONTENT -->
<!-- Modal -->
<div class="modal fade" id="take-action" tabindex="-1" role="dialog" aria-labelledby="myModalLabel">
<div class="modal-dialog" role="document">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel">Take Action</h4>
</div>
<div class="modal-body">
<form name="updateticket" id="updatecomplaint" method="post" class="form1">
<ul>
<li>
<label>Status <span style="color:red;">*</span></label>
<span class="select">
<select name="status" id="status" required="required">
<option value="">Select Status</option>
<option value="in process">In Process</option>
<option value="closed">Closed</option>
</select>
</span>
</li>
<li>
<label>Remark <span style="color:red;">*</span></label>
<textarea class="form-control" name="remark" cols="80" rows="10" placeholder="Enter Remarks" maxlength="4000" required="required"></textarea><small>Remarks upto 4000 characters.</small>
</li>
<li>
<input type="hidden" id="complaintNumber" name="complaintNumber" value="<?php echo htmlentities($complaintDetails['complaintNumber']);?>" />
<input type="submit" class="btn button5" name="remarks" id="remarks" value="Submit">
</li>
</ul>
</form>
</div>
</div>
</div>
</div>
<!-- /Modal -->
<!-- Modal -->
<div class="modal fade" id="view-user-detail" tabindex="-1" role="dialog" aria-labelledby="myModalLabel">
<div class="modal-dialog" role="document">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel">View User Details</h4>
</div>
<div class="modal-body">
<form name="updateticket" id="updateticket" method="post">
<table class="table3">
<tr>
<td colspan="2"><b><?php echo $userDetails['fullName'];?>'s profile</b></td>
</tr>
<tr>
<td > </td>
<td > </td>
</tr>
<tr height="50">
<td><b>Reg Date:</b></td>
<td><?php echo htmlentities($userDetails['regDate']); ?></td>
</tr>
<tr height="50">
<td><b>User Email:</b></td>
<td><?php echo htmlentities($userDetails['userEmail']); ?></td>
</tr>
<tr height="50">
<td><b>User Contact no:</b></td>
<td><?php echo htmlentities($userDetails['contactNo']); ?></td>
</tr>
<tr height="50">
<td><b>Programme Name:</b></td>
<td><?php echo htmlentities($userDetails['programme_name']); ?></td>
</tr>
<tr height="50">
<td><b>Academic Year:</b></td>
<td><?php echo htmlentities($userDetails['academic_year']); ?></td>
</tr>
<tr height="50">
<td><b>Registration/Enrollment Number:</b></td>
<td><?php echo htmlentities($userDetails['enrollment_no']); ?></td>
</tr>
<tr height="50">
<td><b>Address:</b></td>
<td><?php echo htmlentities($userDetails['address']); ?></td>
</tr>
<tr height="50">
<td><b>Pincode:</b></td>
<td><?php echo htmlentities($userDetails['pincode']); ?></td>
</tr>
<tr height="50">
<td><b>Last Updation:</b></td>
<td><?php echo htmlentities($userDetails['updationDate']); ?></td>
</tr>
<tr height="50">
<td><b>Status:</b></td>
<td><?php if($userDetails['status']==1) { echo "Active";
} else{
echo "Block";
}
?></td>
</tr>
<tr>
<td colspan="2">
<input name="Submit2" type="submit" class="txtbox4" value="Close this window " onClick="return f2();" style="cursor: pointer;" /></td>
</tr>
</table>
</form>
</div>
</div>
</div>
</div>
<script src="<?= base_url('assets/js/jquery.js') ?>"></script>
<!-- Bootstrap Core JavaScript -->
<script src="<?= base_url('assets/js/bootstrap.min.js') ?>"></script>
<!-- /Modal -->
<script>
var textlimit = 4000;
$('textarea').keyup(function() {
var tlength = $(this).val().length;
$(this).val($(this).val().substring(0, textlimit));
var tlength = $(this).val().length;
remain = textlimit - parseInt(tlength);
$('#remain').text(remain);
});
function viewdetails(k)
{
if(k>0){
$("#collapse"+k).toggleClass("active");
}
}
</script>
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