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<?php include('includes/header.php'); ?> <!--BreadcrumbsStart--> <section id="breadcrumbs"> <div class="container"> <div class="row"> <div class="col-md-12"> <h1><?php echo $page_title; ?></h1> </div> <div class="col-md-12"> <ul> <li><a href="/">Sharda Hospital</a></li> <li><?php echo $page_title; ?></li> </ul> </div> </div> </div> </section> <!--BreadcrumbsEnd--> <!--MainDIV-Start--> <section id="main"> <div class="container"> <div class="row"> <!--CenterDIV-Start--> <div class="patient_stories line-height24"> <div class="col-md-9 col-sm-8 main-content"> <div style="display:none;"> <h2 class="h2inner mrg-bot30">Patients Rights</h2> <!--Accordion-Start--> <div class="demo" id="accordion_dr-profile"> <div class="panel-group" id="accordion" role="tablist" aria-multiselectable="true"> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingOne"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseOne" aria-expanded="true" aria-controls="collapseOne"> <i class="more-less glyphicon glyphicon-plus"></i> 1. Access to care </a> </h5> </div> <div id="collapseOne" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingOne"> <div class="panel-body"> <div class="treatment"> <p>No patient shall be denied admission due to race, colour, religion or country / state origin.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingTwo"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseTwo" aria-expanded="true" aria-controls="collapseTwo"> <i class="more-less glyphicon glyphicon-plus"></i> 2. Respect & Dignity </a> </h5> </div> <div id="collapseTwo" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingTwo"> <div class="panel-body"> <div class="treatment"> <p>The patient has the right to respectful care at all times and under all circumstances, with recognition of his personal dignity and worth.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingThree"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseThree" aria-expanded="true" aria-controls="collapseThree"> <i class="more-less glyphicon glyphicon-plus"></i> 3. Privacy & Confidentiality </a> </h5> </div> <div id="collapseThree" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingThree"> <div class="panel-body"> <div class="treatment"> <p>The patient has the right, within the law, to personal informational privacy, as manifested by the right to:</p> <ul> <li>Refuse to talk with or see anyone not officially connected with the hospital, including visitors, persons officially connected with the hospital but who are not directly involved in his care.</li> <li>Wear appropriate clothing and religious or other symbolic items, as long as they do not jeopardize safety or interfere with diagnostic procedures or treatment.</li> <li>Be interviewed and examined in surroundings designed to assure reasonable privacy. It is the patient’s right to have a person of one’s own gender present during physical examination, treatment, or procedure performed by a health professional; and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which the patient was asked to disrobe.</li> <li>Expect that any discussion or consultation involving his / her case will not be conducted in public and that individuals not involved in direct care will not be present without permission of the patient.</li> <li>Have his/ her medical record read only by individuals directly involved in treatment or monitoring of quality, and by other individuals only on authorization by the patient or that of his / her legally authorized representative.</li> <li>Expect that all communications and other records pertaining to his care, including the source of payment for treatment, be treated as confidential.</li> <li>Expect that information given to concerned family members or significant other legally authorized person, be delivered in privacy and with due consideration of confidentiality.</li> </ul> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingFour"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseFour" aria-expanded="true" aria-controls="collapseFour"> <i class="more-less glyphicon glyphicon-plus"></i> 4. Personal Safety and Security </a> </h5> </div> <div id="collapseFour" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingFour"> <div class="panel-body"> <div class="treatment"> <p>The patient has the right to expect reasonable safety as per the hospital practices and environment are concerned. To address the needs of patient, visitor and staff regarding safety and security, the hospital security personnel are present round the clock. Other safety and security measures include limited access to the facility, and the use of employee identification badges that are to be conspicuously displayed. The safety and security measures are taken to protect any physical abuse or neglect of the patient and special precautionary measures shall be taken for the vulnerable patients.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingFive"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseFive" aria-expanded="true" aria-controls="collapseFive"> <i class="more-less glyphicon glyphicon-plus"></i> 5. Identity </a> </h5> </div> <div id="collapseFive" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingFive"> <div class="panel-body"> <div class="treatment"> <p>The patient has the right to know the identity and professional status of individuals providing service to him / her and to know which Consultant is primarily responsible for his / her care.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingSix"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseSix" aria-expanded="true" aria-controls="collapseSix"> <i class="more-less glyphicon glyphicon-plus"></i> 6. Information </a> </h5> </div> <div id="collapseSix" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingSix"> <div class="panel-body"> <div class="treatment"> <ul> <li>The patient has the right to obtain from the Consultant responsible for coordinating his / her care, complete and current information concerning his / her diagnosis (to the degree known), treatment and any known prognosis. This information should be communicated in terms the patient can reasonably be expected to understand.</li> <li>The patient has the formal right of access to his / her medical records which will be provided as per existing policy and procedure.</li> <li>The tariff list is made available to the patients whenever required.</li> </ul> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingSeven"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseSeven" aria-expanded="true" aria-controls="collapseSeven"> <i class="more-less glyphicon glyphicon-plus"></i> 7. Communication </a> </h5> </div> <div id="collapseSeven" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingSeven"> <div class="panel-body"> <div class="treatment"> <p>When the patient does not speak or understand the predominant language of the community, the hospital will make efforts to obtain services of an interpreter.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingEight"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseEight" aria-expanded="true" aria-controls="collapseEight"> <i class="more-less glyphicon glyphicon-plus"></i> 8. Consent </a> </h5> </div> <div id="collapseEight" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingEight"> <div class="panel-body"> <div class="treatment"> <ul> <li>The patient has the right to reasonably informed participation in decisions involving his / her healthcare. The patient shall not be subjected to any procedure without his / her voluntary, competent, and informed consent, or that of his / her legally authorized representative.</li> <li>The patient has the right to know who is responsible for performing the procedures or treatment.</li> </ul> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingNine"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseNine" aria-expanded="true" aria-controls="collapseNine"> <i class="more-less glyphicon glyphicon-plus"></i> 9. Refusal </a> </h5> </div> <div id="collapseNine" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingNine"> <div class="panel-body"> <div class="treatment"> <p>The patient may refuse treatment. When refusal of treatment by the patient or his / her legally authorized representative prevents the provision of appropriate care in accordance with ethical and professional standards, the relationship with the patient may be terminated upon reasonable notice and the written consent for the same to be taken from the patient keeping the staff nurse as the witness.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingTen"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseTen" aria-expanded="true" aria-controls="collapseTen"> <i class="more-less glyphicon glyphicon-plus"></i> 10. Consultation </a> </h5> </div> <div id="collapseTen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingTen"> <div class="panel-body"> <div class="treatment"> <p>The patient, at his own request and expense, has the right to consult a physician of his / her choice from the panel of consultants associated with the hospital. In case a patient wishes to see a consultant not asociated with the hospital, the same may be done after approval from the Medical Director/MS on a case to case basis.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingEleven"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseEleven" aria-expanded="true" aria-controls="collapseEleven"> <i class="more-less glyphicon glyphicon-plus"></i> 11. Transfer & Continuity of Care </a> </h5> </div> <div id="collapseEleven" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingEleven"> <div class="panel-body"> <div class="treatment"> <ul> <li>A patient may not be transferred to another facility unless he / she has received a complete explanation of the need for a transfer and the alternatives for a transfer, and unless the transfer is acceptable to the other facility. The patient has the right to be informed by the responsible Consultant or his / her designee of any continuing healthcare requirements following discharge from the hospital.</li> <li>Regardless of the source of payment of his / her care, the patient has the right to request and receive an itemized and detailed explanation of his / her finalized bill for services rendered in the hospital. The patient shall be informed of eligibility for reimbursement by any third-party coverage during the admission or pre-admission financial investigation.</li> </ul> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingTwelve"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseTwelve" aria-expanded="true" aria-controls="collapseTwelve"> <i class="more-less glyphicon glyphicon-plus"></i> 12. Hospital rules and regulations </a> </h5> </div> <div id="collapseTwelve" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingTwelve"> <div class="panel-body"> <div class="treatment"> <p>The patient shall be informed of the hospital rules and regulations applicable to his / her conduct as a patient.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingThirteen"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseThirteen" aria-expanded="true" aria-controls="collapseThirteen"> <i class="more-less glyphicon glyphicon-plus"></i> 13. Complaint process </a> </h5> </div> <div id="collapseThirteen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingThirteen"> <div class="panel-body"> <div class="treatment"> <p>The patient has the right to file a complaint regarding services and is entitled to information regarding the hospital’s mechanism for the initiation, review and resolution of such complaints.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingFourteen"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseFourteen" aria-expanded="true" aria-controls="collapseFourteen"> <i class="more-less glyphicon glyphicon-plus"></i> 14. Expected cost of treatment </a> </h5> </div> <div id="collapseFourteen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingFourteen"> <div class="panel-body"> <div class="treatment"> <p>The patient has the right to information regarding the expected cost of treatment that he/she has consented to undergo in the hospital.</p> </div> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="headingFifteen"> <h5 class="panel-title"> <a role="button" data-toggle="collapse" data-parent="#accordion" href="#collapseFifteen" aria-expanded="true" aria-controls="collapseFifteen"> <i class="more-less glyphicon glyphicon-plus"></i> 15. Right to protection against physical abuse and neglect </a> </h5> </div> <div id="collapseFifteen" class="panel-collapse collapse" role="tabpanel" aria-labelledby="headingFifteen"> <div class="panel-body"> <div class="treatment"> <p>The patient has the right to protection against any assault, manhandling, negligence, or detention. Patient/attendant can contact the security personal present round the clock for any such complaint or for any assistance required for the purpose.</p> </div> </div> </div> </div> </div> </div> <script> function toggleIcon(e) { $(e.target) .prev('.panel-heading') .find(".more-less") .toggleClass('glyphicon-plus glyphicon-minus'); } $('.panel-group').on('hidden.bs.collapse', toggleIcon); $('.panel-group').on('shown.bs.collapse', toggleIcon); </script> <!--Accordion-End--> </div> <div> <h2 class="h2inner mrg-bot30">Patient’s Rights</h2> <ul> <li>To be provided health care services without any discrimination due to race ,colour, religion, country / state of origin.</li> <li>To be treated with respect and dignity</li> <li>To have privacy and confidentiality of personal information.</li> <li>To receive sales and quality healthcare</li> <li>To know the identity and professional status of individuals providing healthcare services.</li> <li> To be informed about services, treatment options, procedure to be performed and estimated costs in a clear and explicit manner.</li> <li>To refuse the treatment at any point of time.</li> <li>To be protected against any assault, manhandling and negligence.</li> <li>To ask for an interpreter if he/she cannot understand the language of community</li> <li> To access his/her medical records at any time in medical record department</li> </ul> </div> <div class="clear"> <br /> <div> <h2 class="h2inner mrg-bot30">Patients Responsibilities</h2> <p>Patients have the responsibility to:</p> <ul> <li>To provide accurate information about their health status; past illnesses and health problems, hospitalization, allergies and the current or past use of medications</li> <li> To read and understand all medical forms including consent form thoroughly before signing</li> <li>To follow the prescription, other medical advice and instruction as given by the treating doctor</li> <li> To be considerate/respectful for the right of other patients and their attendants, visitors and members of the staff</li> <li>To make timely payments of the hospital bills</li> <li>To respect the visiting timing and not to bring along children below 12 years as visitors</li> <li>To not smoke or spit inside the hospital premises</li> <li> To maintain silence in the hospital premises</li> <li> To not carry any arms/ammunitions, alcohol/unauthorized drugs and flowers in the hospital premises</li> <li>To follow the hospital rules and not engage in any activity that can disrupt the work of the hospital</li> <!-- <li>Provide accurate information about their health, including past illnesses or health problems, hospitalizations, allergies and the current or past use of medication.</li> <li>Read and understand all medical forms including consent forms thoroughly prior signing.</li> <li>Follow the prescriptions and agreed treatment plan, and comply with the instructions given.</li> <li>Observe facility policies and procedures.</li> <li>Make the payment of the bills on time as directed by the hospital.</li> <li>Respect the visiting timings and not to bring children below 10 years as visitors.</li> <li>Show consideration for the rights for the other patients and the hospital by following the hospital rules concerning patient conduct.</li> <li>Not to ask to provide incorrect information or certificates.</li> <li>Not to litter the hospital.</li> <li>Use garbage bins.</li> <li>Keep toilets clean after use.</li> <li>Not to smoke or spit inside the hospital premises.</li> <li>Support the hospital in keeping the environment clean.</li> <li>Wait patiently for their turn.</li> <li>Maintain Silence.</li> <li>Responsibility for following the treatment plan recommended by those responsible for their care.</li> <li>Responsible for their action if they refuse treatment or do not follow the health care provider’s instruction.</li> <li>Responsible for participating in best of your ability in making decision about your medical treatment and to comply with the agreed upon care.</li> <li>Responsible for asking questions to your physician or other health care providers when you do not understand any instruction or information.</li> <li>Responsible to inform your physician or other care provider if you desire a transfer of care to another physician or care giver or facility.</li> <li>Never hurting or threatening another patient, family member or member of staff, or conduct of any activity that will disrupt the work of the hospital.</li> <li>Not bring any weapons into the hospital.</li> <li>Never bringing alcohol or unauthorized drugs into the hospital.</li> <li>Responsible for excepting financial responsibility for health care services and to settle the bills promptly.</li> <li>Responsible for respecting the autonomy of doctors, nurses & health care professionals and treat them with respect.</li> <li>Responsible for signing the informed consent as and when required during the treatment plan and asks to have the information explained to them prior to signing if they do not understand.</li> <li>To refrain your guests from visiting the hospital in case they are suffering from any disease or infection.</li> <li>Responsible for being on time for appointments and inform the hospital staff if you cannot keep your appointment.</li> <li>The patient/relatives responsible for his/her actions and the outcomes of those actions if he/she refuses treatment or does not follow the agreed.</li> <li>The patient is responsible for following the rules and regulations affecting patient care and conduct.</li> <li>Understand that the hospital is not responsible for the personal property or for valuables kept on the person, unless they are received and stored for the patient by hospital personnel.</li>--> </ul> </div> </div> </div> <!--CenterDIV-End--> <!--RightNAV-Start--> <div id="right_nav"> <div class="col-md-3 col-xs-12 col-sm-4"> <!-- USP Slider --> <?php include('includes/usp_slider_side.php'); ?> <div class="clearfix"></div> <!-- Medical Packages --> <?php include('includes/medical_packages_side.php'); ?> <!-- <div class="text-center share_button"> <h4>share this profile</h4> <ul class="list-unstyled"> <li><a href="#"><i class="fa fa-facebook"></i></a></li> <li><a href="#"><i class="fa fa-twitter"></i></a></li> <li><a href="#"><i class="fa fa-envelope"></i></a></li> <li><a href="#"><i class="fa fa-linkedin"></i></a></li> </ul> </div> --> </div> <div class="clearfix"></div> </div> <!--RightNAV-End--> </div> </div> </section> <!--MainDIV-End--> <!--HealthCare-start--> <section id="health-care"> <!--HealthCare--slider--> <script> $(document).ready(function(){ $('.carousel[data-type="multi"] .item').each(function(){ var next = $(this).next(); if (!next.length) { next = $(this).siblings(':first'); } next.children(':first-child').clone().appendTo($(this)); for (var i=0;i<2;i++) { next=next.next(); if (!next.length) { next = $(this).siblings(':first'); } next.children(':first-child').clone().appendTo($(this)); } }); }); </script> <!--HealthCare--slider--> </section> <!--HealthCare-end--> <!--PatientsStories--Start--> <!-- <section id="patients_stories" class="mrg-bot50"> <div class="container"> <div class="row"> <div class="col-md-12"> <div class="health-care text-center"> <span><a href="<?php echo base_url();?>PatientStory"><svg xmlns="http://www.w3.org/2000/svg" xml:space="preserve" width="0.433071in" height="0.298622in" viewBox="0 0 433 299" xmlns:xlink="http://www.w3.org/1999/xlink"> <path class="fil0" d="M289 7c-9,-9 -24,-9 -34,0 -9,9 -9,24 0,34l86 85 -317 0c-13,0 -24,10 -24,23 0,13 11,24 24,24l317 0 -86 85c-9,9 -9,24 0,34 5,4 11,7 17,7 6,0 13,-3 17,-7l144 -143 -144 -142z"/> </svg></a></span> <h2 class="home_h2">Success Stories</h2> <p>Complete recovery of the patients from ailments is the prime objective of the doctors at Sharda Hospital. Let’s hear stories of successful treatment.</p> </div> </div> </div> </div> <div class="container"> <div class="row"> <?php foreach($patient_stories as $patient_story){?> <div class="col-md-3 col-sm-6 col-xs-12"> <h3><?php echo strip_tags($patient_story['PatientStoryTitle']); ?></h3> <p><?php echo substr(strip_tags($patient_story['PatientStoryContent']),0,140);?></p> <ul class="storybox"> <li> <a href="<?php echo base_url();?>PatientStory/<?php echo $patient_story['PatientStoryID']?>" class="hosBtn"><svg xmlns="http://www.w3.org/2000/svg" xml:space="preserve" width="0.433071in" height="0.298622in" viewBox="0 0 433 299" xmlns:xlink="http://www.w3.org/1999/xlink"> <path d="M289 7c-9,-9 -24,-9 -34,0 -9,9 -9,24 0,34l86 85 -317 0c-13,0 -24,10 -24,23 0,13 11,24 24,24l317 0 -86 85c-9,9 -9,24 0,34 5,4 11,7 17,7 6,0 13,-3 17,-7l144 -143 -144 -142z"/> </svg></a> <span class="storyshowhide">Visit the story</span> </li> </ul> </div> <?php } ?> </div> </div> </section> --> <!--PatientsStories--End--> <!--NotFromIndia-Start--> <section id="not_from_india"> <div class="container"> <div class="row"> <div class="col-md-12 text-center"> <h2>Not From India? No Problem.</h2> <p>We can help plan your visit.</p> <a href="<?php echo site_url('international-patients'); ?>" class="button">Learn more</a> </div> </div> </div> </section> <!--NotFromIndia-End--> <?php include('includes/bottom_boxes.php') ?> <?php include('includes/quick_links.php') ?> <?php include('includes/subscribe.php') ?> <?php include('includes/footer.php'); ?>